Assertiveness versus aggression (with a dose of empathy thrown in for good measure)
I posted a little while back about an image and quote on LinkedIn that had riled me up. You can see it below, but in short, it frustrated me that I think I’m seeing something different in this comment to many others. The quote implies that aggressive and assertive are synonyms….
The Podcast Report – trends and information
Podcasts have changed the way we consume information in a mind-boggling way. There has been a 110% increase in podcast shows YoY (The Podcast Index, 2022 vs April 2021) and we’re set for 300,000 years-worth of listening in 2022 (Simplecast Internal Analytics 2021, based on 3.5M downloads). In terms of spend, according…
Why good employees leave and what you can do to keep them
I’ve had an impossibly large number of conversations over the years with leaders in people-based businesses who are shocked when a resignation from a member of their team is dropped on their desk. This useful article over on OfficeVibe is a worthwhile read. It covers: Signs and symptoms: How to…
Non-Billable Client Work (and a secret bonus)
I came to write this article after discussing billable hours and utilisation with a client. Key to profitability is to reduce non-billable time spent on a client – over-servicing, over-delivering, poor scoping etc. My client got on board and started scrutinising the reasons for non-billable time – and he discovered…