Using ChatGPT to extract value from client calls
When they’re not rinsing me for my choice of football team, I spend a lot of time in deep conversations with my clients. I’ve come to appreciate just how much ground we cover in a single hour. When you’re in the moment, you’re actively listening, problem-solving, and offering guidance—there’s no…
The Midwit Meme: Overthinking the Obvious
I was introduced to the brilliantly named Midwit Meme while listening to Chris Williamson’s Modern Wisdom podcast. Since then, I’ve had so much fun with it—it’s one of those memes that’s both a great share and actually worth a thought or two. If you haven’t seen it, the Midwit Meme is a play…
It’s not them, it’s you: Using the Gapology framework to lead with accountability (free download)
When I first came across the Gapology framework, it immediately struck me as something every leader should learn. Why? Because it flips the script: instead of focusing on employee shortcomings, it forces leaders to look in the mirror. Gapology, developed by Mark Thienes, Brian Brockhoff, and Jonathan Brookins, is a…