Show One, Watch One, Do One – How to Build Capability Fast
Most agency leaders know they should delegate more. But many don’t know how to do it without losing control, slowing things down, or feeling like they’re setting someone up to fail. Here’s a simple model I often share with leaders looking to grow their team’s confidence and capability: Show one….
The beta version beats the bottleneck
If you’re waiting for the perfect version of your agency’s next big internal process before you roll it out, you’re likely waiting too long. This is a pattern I see time and again in agency leadership conversations: a brilliant new way of doing things gets scoped, scoped again, drafted, redrafted,…
Over-servicing is self-sabotage: how to change the culture
Most agency teams are overworked. But worse than that — they’re over-giving. Over-servicing doesn’t just erode profit margins. It chips away at morale, motivation and, ultimately, people’s sense of ownership. Why? Because when your team can’t see the cost of their generosity, they don’t realise they’re giving away their own bonuses, bandwidth…