Over-servicing is a long-standing challenge for agencies, but Artificial Intelligence (AI) offers modern solutions to tackle this pervasive issue. By integrating AI tools into daily operations, agency leaders can better track, prevent, and eliminate over-servicing, freeing up resources for strategic initiatives. Here are some practical ways AI can help agencies
The agency world is shifting fast. With 70% of B2B marketers reassessing their agency partnerships, we’re at a crucial turning point. The agencies that thrive in 2025 will be the ones that adapt—embracing specialisation, AI, and outcome-based partnerships. I’ve put together a report breaking down the biggest trends shaping the
Stepping into leadership for the first time can feel like an exciting leap—and a daunting one too. Suddenly, you’re responsible not just for your own work but for motivating a team to achieve their best. The truth is, being a great leader isn’t about having all the answers or giving
In a strikingly candid memo dated August 9th, 1940, Winston Churchill addressed a concern all too familiar in the business world – the needless complexity of documents. His message was simple and, fittingly, brief: “Brevity.” Churchill observed a trend of his staff being inundated with lengthy papers, declaring, “Nearly all
Purposeless and ineffective meetings quite literally litter calendars thousands of times a year – in fact, perhaps you’ve just left one… or perhaps you’re just about to go into one… Despite ‘knowing’ that teams need maker time – which is significantly hindered by frequent meeting interruption – leaders continue to
I’ve definitely experienced the frustration of starting a project but struggling to see it through to completion. Whether it’s a side-project or a skill we aim to acquire, staying motivated and productive can be a challenge, especially when it comes to being creative. I really enjoyed this article from London
I loved the post below from Greg McKeown on how friction makes the essential, effortless. You can see the original post here. Greg’s 1-Minute Wednesday series is worth a follow. Here’s the story: Cambridge is a picturesque city with lush green spaces, public walkways, and pedestrian paths. But it hasn’t
I was reading “The Coaching Habit” by Michael Bungay Stanier recently and in it he warns about the potential for managers who coach running the risk of debilitating their teams because they can become dependent on their boss for the answers. It’s an interesting read. It got me thinking about
Following a conversation with a client who was concerned about the impact a particular team member was having, this article explores the actions and implications for leaders when dealing with a difficult or negative member of staff. In every organisation, leaders are faced with the challenge of managing a diverse
I’m noticing that leaders are realising the profound impact of incorporating kindness and compassion into their leadership styles, and Graham Alcott’s eight principles of kindful leadership offer a comprehensive guide for leaders seeking to infuse their organisations with compassion, empathy, and personal growth. These strategies offer leaders a roadmap from
