I try to apply all my articles to common problems you might be facing as business leaders. When my client mentioned recently that a recent promotion for a (remote working) team member wasn’t having the impact he had initially hoped or envisaged (taking charge, leading projects, freeing up my clients’
There are plenty of stats out there to support the woefully obvious observation that onboarding is incredibly important for teaching and keeping the best people, but much of the process often relies on how much information a new employee can retain in the shortest period of time before they’re left
A recent conversation with a client got me to thinking just how important and valuable it is to ‘just ask’ rather than speculate when it comes to client requirements. In summary: A client dropped me a Slack message over the weekend. His agency have landed a new client and they
You may have heard the famous “two pizza rule” saying from Amazon CEO Jeff Bezos —if a team can’t be fed by two pizzas, that team is too big. I began thinking a little more about this recently after stumbling across the below diagram on LinkedIn – an illustration often
Trust is the foundation for everything we do. But what do we do when it’s broken? In an eye-opening TED talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it — something she worked on during a recent
I find myself encouraging leadership teams to increase their capacity to have an impact on their business by delegating more often. It’s easy to say but many people find it difficult to execute. The reason delegation is challenging is that often it is boiled down to a too simple boilerplate,
Building rapport, reading the ‘Zoom’ room and cutting through noise. Some of the most difficult tasks you face when selling virtually. Believe me when I say that you are far from alone in struggles to develop meaningful relationships and rapport within the nuances of a virtual world. I’ve put together
‘The message for legacy companies is clear: You must self-disrupt or gobble up your disruptors, or else face obsolescence at the hands of nimble start ups with access to more capital than ever before.” – Entrepreneur The subsequent message to startups? If you want our cash, consider profit and growth,
The philosopher Friedrich Nietzsche wrote, “All truly great thoughts are conceived by walking”. I’d tend to agree. My newsletter, Rambling On, is as much about my love for walking as it is my penchant for a chat, so it felt only right to throw some light on the incredible benefits
This post came about through a recent discussion with a CEO client of mine who was having difficulty with his client services team. His reflections were that he wanted them to connect with clients on more than just the day-to-day work basis. He, quite rightly, wanted to build a closer,
