Most agency leaders know they should delegate more. But many don’t know how to do it without losing control, slowing things down, or feeling like they’re setting someone up to fail. Here’s a simple model I often share with leaders looking to grow their team’s confidence and capability: Show one.
If you’re waiting for the perfect version of your agency’s next big internal process before you roll it out, you’re likely waiting too long. This is a pattern I see time and again in agency leadership conversations: a brilliant new way of doing things gets scoped, scoped again, drafted, redrafted,
Most agency teams are overworked. But worse than that — they’re over-giving. Over-servicing doesn’t just erode profit margins. It chips away at morale, motivation and, ultimately, people’s sense of ownership. Why? Because when your team can’t see the cost of their generosity, they don’t realise they’re giving away their own bonuses, bandwidth
I jotted this one down after a conversation with a client recently — and it’s been buzzing around in my head since. She shared a quote with me. We’re not sure who originally said it — and I suspect it’s been misquoted somewhere along the line — but here’s how
When they’re not rinsing me for my choice of football team, I spend a lot of time in deep conversations with my clients. I’ve come to appreciate just how much ground we cover in a single hour. When you’re in the moment, you’re actively listening, problem-solving, and offering guidance—there’s no
When I first came across the Gapology framework, it immediately struck me as something every leader should learn. Why? Because it flips the script: instead of focusing on employee shortcomings, it forces leaders to look in the mirror. Gapology, developed by Mark Thienes, Brian Brockhoff, and Jonathan Brookins, is a
“Be the best at everything that requires no talent.” – Paul O’Connell Recently I had the privilege of being at Twickenham (thanks Josh), soaking up the drama of England’s last-minute victory against France at the Allianz Stadium. Elliot Daly’s converted try secured a 26-25 win in the dying seconds, sending
Stepping into leadership for the first time can feel like an exciting leap—and a daunting one too. Suddenly, you’re responsible not just for your own work but for motivating a team to achieve their best. The truth is, being a great leader isn’t about having all the answers or giving
Most of us are doing multiple different tasks every day. We switch from dropping off children to checking and answering emails, attending a client call followed by a sales call, catching up with colleagues, answering questions, folding washing, making dinner, helping with homework. Each of these tasks requires a completely
In a strikingly candid memo dated August 9th, 1940, Winston Churchill addressed a concern all too familiar in the business world – the needless complexity of documents. His message was simple and, fittingly, brief: “Brevity.” Churchill observed a trend of his staff being inundated with lengthy papers, declaring, “Nearly all
