Category: Management


Andy Brow and Karron Whitter

Watch: Landlords & Leases – What You Need to Know

My discussion with Karron Whitter of Clark Holt (recorded in September) couldn’t have come at a more appropriate time. As businesses struggle to decide what they need from their office space, the videos below cover everything you need to consider before entering a dialogue with your landlord. You can watch it

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Profit is not a dirty word – how agencies price

I listened to a recent webinar with Peter Czapp, co-founder of The Wow Company, twice. First with the usual open interest I have when exploring topics I know will be useful to my own clients, and then with much frantic scribbling and space bar bashing (pause, play, pause, play) in

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How to manage effectively in uncertain times

How to Managing Effectively in Uncertain Times

In response to the new wave of lockdowns, McKinsey have produced a new assessment of the best approach to manage in a crisis. It’s a long (and very interesting) read, and many of their conclusions relate to larger organisations than those who typically read my material. But I’ve spotted some

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Flexible working and distributed businesses

I chaired a meeting yesterday where eight agency leaders discussed their approach to flexible working and distributed businesses. Few had developed a very evolved model and all were responding to a change they see around them, but in often different ways. Broadly, all were looking to understand what their peers

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Great leaders are accessible

Leaders lead. Find your way to be available to anyone. Be visible and be accountable. With change comes new thinking and uncertainty. So, what feels like opportunity to you, might feel disquieting for your team. Great leaders find lots of ways to be available and accessible to everyone in their

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What keeps agency owners awake at night?

During an Agency Sales Transformation workshop in 2019 (when I was at Waypoint Partners), led by Partner Lisa Mandell, we asked a dozen agency leaders what sales challenges were keeping them awake at night. We dealt with each in turn and started to explore ways of addressing them. All shared

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How Founders become Leaders

5 ways founders need to change as leaders when their agency starts to grow. When you start a business with someone else you all tend to adopt roles. I don’t mean the tasks we pick up, I mean behavioural roles. We take on the role of “the optimistic one” or

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It’s good to talk

I’ve noticed a bit of a pattern in my last few meetings. Agency leaders don’t talk to each other. They chat, they discuss business, they make plans… …they hire & fire, they have meetings, they win & lose pitches, they drink together. Frankly, most of them seem to get on. But

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