Trust is the foundation for everything we do. But what do we do when it’s broken? In an eye-opening TED talk, Harvard Business School Professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it — something she worked on during a stint at
David McRaney’s book, ‘How Minds Change’ is an insightful read. When I pre-ordered it, I was sent a PDF which had some interesting stories and a ‘Persuasion Quick Sheet’ outlining how to change someone’s mind in 10 steps. Whether you manage it or not using this process is – in
There’s not a single one of us who isn’t feeling the pinch to some extent at the moment. Cost of living is at an all time high, fuel price hikes and the price cap looming on October 1st all point towards the likelihood that there’s number of your team who
Data shows that the majority of us who share an article on social media have not actually read the article. Who’s guilty? As the saying goes, less is more. The same goes for words. Listen as Politico and Axios co-founder Jim VandeHei shares what he’s learned leading two media companies
Learning and development. If there was ever a name for something that is earmarked as ‘important, not urgent’, then this surely must be it? L&D is always something the leaders I speak to are constantly aware of, but at the moment it seems to be coming up even more frequently
The summer holidays are in full swing, and week-to-week many teams are running on limited resource. Less capacity means your team’s ‘doing’ or ‘maker’ time is even more precious. So take note and ensure that you’re only scheduling meetings that have a purpose, agenda and outcome. Be aware if you’re
I posted a little while back about an image and quote on LinkedIn that had riled me up. You can see it below, but in short, it frustrated me that I think I’m seeing something different in this comment to many others. The quote implies that aggressive and assertive are synonyms.
I came to write this article after discussing billable hours and utilisation with a client. Key to profitability is to reduce non-billable time spent on a client – over-servicing, over-delivering, poor scoping etc. My client got on board and started scrutinising the reasons for non-billable time – and he discovered
Service level agreements, scopes of work, contracts… three terms we hear a lot about in business. I was going to start out this article defining them – they’re frequently used interchangeably despite the fact they have different definitions. But on reflection, the definitions of these terms aren’t really what’s important
The purpose of this article is to remind leaders of the importance of allowing your teams to experience that feeling of completion as frequently as possible. We all know that wonderful little buzz we get from ticking things off a list – that little tickle of joy we feel upon
