Category: Tools & Techniques


Stopping negative talk about clients

All people-based businesses exist to solve challenges for their clients. These challenges can be the source of great joy, they allow us to explore the evolving problems our clients have, they keep us curious and they ultimately enable us to use our skills to bring brilliant solutions to those we

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22 constructive feedback techniques for managers

Office Vibe , a software I’ve previously used and sometimes recommend for staff sentiment tracking, are producing some great content right now. A recent article summarising 22 Constructive feedback examples & tips for managers was a useful and easy read. You can read the full article, here, but I’ve summarised

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How to set targets for your team

I had a great question recently from a client, he wanted my view on how to set targets for his teams. For context, his business is currently growing – both in terms of welcoming new starters and promoting existing team members into roles with more responsibility. The question came up

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