ETC Playbook


Every manager is one of these four types – which are you?

Some interesting findings from Gartner about the most effective manager types. When Gartner studied manager effectiveness before the pandemic, they identified Connector Managers as the clear winners in building high-performing employees. They’ve now confirmed this manager type still outperforms — even in today’s stressful, disrupted times. You can see the four manger

Start, stop, continue. An openness and feedback exercise. 

Start, stop continue is as simple as it is adaptable, and a great exercise for leaders to use in meetings to help gather useful feedback from teams. It’s a great leadership tool too, as it helps to get buy in, and show you’re listening to your teams.  Here’s how start,

How to set targets for your team

I had a great question recently from a client, he wanted my view on how to set targets for his teams. For context, his business is currently growing – both in terms of welcoming new starters and promoting existing team members into roles with more responsibility. The question came up

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