ETC Playbook


The currency of kindness

Recently, during a growth planning workshop, a client team challenged me to re-engineer my well-proven approach to thinking about business worth. They wanted to attribute a value to “doing good” in their planning. They wanted to find a way to quantify kindness. [Spoiler: we haven’t succeeded yet – but we

7 behaviours that can transform your life

I sometimes wonder about sharing articles like this because at first glance it appears to have nothing to do with business (and might also seem a little ‘heard it all before’). But as a coach, I know that learning how to be your most authentic self transforms not just your

Quadruple your thank you’s

There is a remarkable power that is borne out of saying thank you. Promotions and salary increases are one thing, but as organisations face strained budgets and burned-out workforces, the time is now to thank your team, and regularly. Research shows that people don’t really ‘hear’ praise, so you need

Top tips: how to use your phone, so it doesn’t use you.

‘But what will I use as my alarm?’ I’ve come to realise that talking to someone about their phone usage is often like giving a swimming lesson at the bottom of the lake – anyone who needs the instruction has likely left it a little too late (I include myself

Download: effective meetings checklist

This effective meetings checklist is a simple go-to for anyone running, attending or considering attending a meeting. Distribute it to your team, print the sections applicable to you, print it out and put it on your meeting room doors, encourage your team to hold you and themselves accountable for good meeting

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