ETC Playbook


How to make feedback your superpower (and a mini challenge)

I’ve been listening to the Beyond Busy podcast, hosted by Graham Allcott. If you haven’t delved into it yet, I’d really recommend it. An episode I listened to recently struck a chord, and I think it’s something worth considering for all agency leaders and founders. The topic? Giving regular, effective

Just how biased really are you? Take these Harvard tests to find out

Be aware of the analogy around unconscious bias; Just because you know about it, doesn’t mean you are free from it. A really interesting and free way to check how biased you are is to take the Harvard Implicit Association Tests.  The Implicit Association Test (IAT) measures attitudes and beliefs

Changing your meeting culture – protocol for great meetings

This post came about following a conversation with a client of mine who was frustrated that his team were not as enthused as he would like on the usual Monday call. After some discussion, it became obvious that whilst the format of the Monday meeting had been set up (some

Adding customer value in a time of pandemic

This article is based on an email I received from the Promising Outcomes team at the beginning of the year. It elicited a couple of thoughts and feelings and I enjoyed the under current of hope and opportunity for businesses who innovate their way through the pandemic. The email also

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