ETC Playbook


Are you an introvert or extrovert? A lesson on energy.

Who doesn’t love a Simon Sinek soundbite? I really enjoyed this 3-minute video, which identifies introverts and extroverts NOT on how big their personality is, but instead how they gain and lose energy.  Do you gain energy from others and interactions, or do they deplete you? I love the idea

How to interrupt unconscious bias

I loved the below thought about interrupting unconscious bias. It was a post from Oxford Leadership, but based on a longer article from Harvard Business Review, which is also worth a read. – Although unconscious bias is hard to eliminate, it is not as challenging to interrupt. Managers can be

How to open up a conversation when you’re upset. A checklist. 

This article and checklist are based on many, many conversations I’ve had with my clients. Most frequently when they’ve found themselves upset or angered by a team member’s behaviour or remarks.  Recognising that we create stories about other people before we’ve had a conversation with them is so useful. It’s

What to do when you don’t trust your team

I have quite a lot of conversations with clients about trusting their teams. In my upcoming book, Emotional Overdraft, ‘Trust’ is one of the ten key drivers I identify as having a detrimental impact on how successfully leaders are able to healthily build and grow their businesses. There are lots

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