Strengthening leadership confidence in uncertainty
Challenge
A founder-led agency had grown from a solo consultancy into a well-regarded business, but the founder was now isolated at the top. The leadership team was junior and lacked experience, and the client base was unstable — with unpredictable briefs and revenues. The founder struggled to hold the team accountable or plan confidently for the future.
Andy’s Intervention
Andy worked with the founder to strengthen his leadership posture and rebuild his belief in the business’s direction. Coaching focused on confidence, communication and clarity. Andy introduced performance accountability rhythms and helped the founder hold the team to higher standards — not to expose their weaknesses, but to develop their potential. Alongside this, the business sharpened its positioning and introduced more productised services to create commercial consistency.
Impact
The founder now leads with greater assurance, and the team has risen to the challenge. Clients are clearer on what they’re buying, margins have improved, and the business has found a steadier footing. The founder has shifted from reactive fire-fighting to confident, strategic leadership.