I chaired a meeting yesterday where eight agency leaders discussed their approach to flexible working and distributed businesses. Few had developed a very evolved model and all were responding to a change they see around them, but in often different ways. Broadly, all were looking to understand what their peers
Leaders lead. Find your way to be available to anyone. Be visible and be accountable. With change comes new thinking and uncertainty. So, what feels like opportunity to you, might feel disquieting for your team. Great leaders find lots of ways to be available and accessible to everyone in their
I recently came across an article about a lovely response a seven-year-old had received from Norwich City Football Club. The young fan had written a letter to apologise for not being able to attend her first match and to ask for a refund. A member of the Customer Service team,
A healthy agency culture is critical – so why do you neglect it? What came first, the culture or the foosball table? Was it the attitude of the founder that created an approach that spawned a business or once the business got going, did an agency culture evolve? The answer
