ETC Playbook


Watch: Unsubscribe agony.

Don’t give in to the frustration, let it be the catalyst for whimsy. As my team and I continue to build assets for lots of new leadership and development courses for AndyBrown.Coach, we’ve had plenty of conversations about workflows, utilising Hubspot, sorting out our current lists and generally spending some

Sharing is caring (well, sometimes)

A member of a team I work with recently shared a link to an article. “This is a good one“, he said. That was it. In time poor lives where your inbox can at times feel like someone else’s to do list, if you’re going to share you need to

Create, collaborate, chill

I wanted to share this email I received from Podcaster and productivity writer Graham Alcott because it’s a great way to rethink how you divide your attention. Importantly, I think, is Graham’s note around ‘Good Chill’, and planning in your recharge time as you would for time to create and

Kindness is contagious

“It turns out generosity can actually be contagious… receivers of a prosocial act can pay it forward. Kindness can actually spread.” A lovely, uplifting article on how random acts of kindness make a bigger splash than expected. You can read the full article on Science Daily, but for ease I’ve

The power of direct client/customer conversation 

Ever received an unexpected piece of news from a client and thought ‘what the hell?’. I posted this piece of advice last year, but a few conversations recently have put it front of mind again.  This article is a reminder that often, when a client brings you a piece of

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