ETC Playbook


Future of Agency Landscape 2025

The agency world is shifting fast. With 70% of B2B marketers reassessing their agency partnerships, we’re at a crucial turning point. The agencies that thrive in 2025 will be the ones that adapt—embracing specialisation, AI, and outcome-based partnerships. I’ve put together a report breaking down the biggest trends shaping the

The Art of Brevity: A lesson from Churchill

In a strikingly candid memo dated August 9th, 1940, Winston Churchill addressed a concern all too familiar in the business world – the needless complexity of documents. His message was simple and, fittingly, brief: “Brevity.” Churchill observed a trend of his staff being inundated with lengthy papers, declaring, “Nearly all

Rekindling Connection: An Undercover Boss Approach

I’ve seen many business leaders grapple with the challenge of staying connected to their teams. It’s a common scenario: as the business expands, or during periods of rapid growth, the distance between the leadership and the front lines often increases.  This detachment can lead to a lack of understanding of

Getting a kick from OOO replies

Every two weeks on a Friday at 10:15am, my Rambling On email lands in subscriber inboxes. As soon as it’s dispatched, my inbox starts filling with out-of-office replies. This response varies throughout the year—sometimes it’s a lengthy list, especially during holiday seasons, and other times, it’s much shorter. It’s fascinating

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