ETC Playbook


Slack – The Jury’s Out.

Has Slack turned into an all-day meeting with no agenda? A couple of days ago, I hosted a small LinkedIn session with some business leaders to discuss their thoughts and opinions on Slack. It had come to my attention that more and more of my clients were re-evaluating their use

Watch: how to speak up for yourself

Speaking up is hard to do, even when you know you should. Learn how to assert yourself, navigate tricky social situations and expand your personal power with sage guidance from social psychologist Adam Galinsky. — People confuse being aggressive with being assretive. Being rude with asserting. Lots of introverts can’t

The Next In-Demand Job Title: Head Of The Future Of Work

When the C-suite has a new management priority, a new job title often follows. This article in Forbes – kindly sent to me by Cameron at Neon – is an interesting take on how senior role job titles are emerging to reflect the need of businesses to take remote working and future

Client Feedback and Gauging your NPS Score as a Service Business

Just do it.  I recommend client surveys to all my clients. Invariably, it’s hugely valuable, surfacing things that you knew but could do with corroborating, and throwing up interesting feedback that you might not have anticipated. It also shows your clients that you value their opinion and their custom, and

Watch: Ogmio’s School of Zen Driving

Utterly brilliant. Ogmio’s School of Zen Driving – if you haven’t already watched it, you must. Take a zen trip with Ogmio as he captures London through his dash cam. “The shadow… coming to a morgue near you.” “The double wave.” “Clutching a can of the cold hard truth.” Soon

CEO’s have a shelf life, but should they move over, rather than move out?

Jack Dorsey, the recently resigned co-founder and CEO of Twitter said: “There’s a lot of talk about the importance of a company being ‘founder-led.’ Ultimately I believe that’s severely limiting and a single point of failure…I believe it’s critical a company can stand on its own, free of its founder’s

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