Take solace (if you can) that over-servicing is something pretty much every agency does. A dirty little secret if you will. Except, it’s not really a secret, more something that has become so commonplace that it often barely registers as a problem. But a problem it is. Recently, I was
A really interesting TEDx Talk from Rasmus Ankersen on the learnings businesses can take from the viewpoint of a professional gambler. His story starts by eloquently walking us through the rise and dramatic fall of Nokia, who went from 50% global market share to just 3% in less than five
Happiness is a myth — at least if you look at it the way most people do. Most people see happiness as something they can have under certain conditions, for example: Having lots of friends Living in a beautiful place Getting recognized for accomplishments Whatever they’re chasing, they’re constantly running
This New Yorker cover, a 1976 illustration by Saul Steinberg that served as the cover of the March 29, 1976, edition of The New Yorker presents the view from Manhattan of the rest of the world showing Manhattan as the centre of the world. Described as a tongue-in-cheek view of the
This video is an event recording of the very first etc Advisory ‘Pot Noodle’. A 45-minute workshop and discussion for agency leaders/founders on changing their pricing strategy to charge for the value they create, rather than by time/hourly rate. In this free, condensed 45-minute online workshop, I spoke with agency
Be aware of the analogy around unconscious bias; Just because you know about it, doesn’t mean you are free from it. A really interesting and free way to check how biased you are is to take the Harvard Implicit Association Tests. The Implicit Association Test (IAT) measures attitudes and beliefs
This post came about following a conversation with a client of mine who was frustrated that his team were not as enthused as he would like on the usual Monday call. After some discussion, it became obvious that whilst the format of the Monday meeting had been set up (some
Here’s an exercise for you. If someone says to you, “I don’t like those trousers on you”. What might they mean? Stop reading now and have a think. Jot down as many meanings as you can on a sheet of paper. I’ve shared some of my thoughts at the end
Better that an entire series of Homeland, I couldn’t stop listening to this episode from Dark Net Diaries, entitled ‘Black Duck Eggs’. In fact, if you like nothing more than stories or podcasts about hackers, breaches, shadow government activity, hacktivism, cybercrime, and all the things that dwell on the hidden
When Topshop was acquired by ASOS, word from the fashion ecomms PR team was that this was GREAT news. But according to insight agency Freemavens, all was not as rosy as we were being led to believe. On a post shared on LinkedIn, Freemavens shared the social conversations on Twitter
