Caroline Hunt runs Emerald Starfish, a recruitment company with a difference. Caroline and I came across each other due to the ongoing problem almost all service businesses are having with recruiting talent. In the past I’ve talked extensively about the importance of re-recruiting your teams, but the issues around bringing
Managers are leaving and your best team members are unlikely to want to step into their shoes. How are they feeling and what can you do? I’ve commented before on the current middle management shift, and an article I read recently in Fortune highlighted in detail the pressures and problem
Company culture can be a fuzzy and nebulous topic. Honestly, I’ve often struggled with it. It can be like juggling jelly, trying to understand what a company is really like. And yet we’re all striving to somehow create a great culture within our organisations. This belter of an exercise from
Has Slack turned into an all-day meeting with no agenda? A couple of days ago, I hosted a small LinkedIn session with some business leaders to discuss their thoughts and opinions on Slack. It had come to my attention that more and more of my clients were re-evaluating their use
When the C-suite has a new management priority, a new job title often follows. This article in Forbes – kindly sent to me by Cameron at Neon – is an interesting take on how senior role job titles are emerging to reflect the need of businesses to take remote working and future
Just do it. I recommend client surveys to all my clients. Invariably, it’s hugely valuable, surfacing things that you knew but could do with corroborating, and throwing up interesting feedback that you might not have anticipated. It also shows your clients that you value their opinion and their custom, and
I frequently talk to my clients about naming their products and services, and about creating ‘simple stories’ that are easy for their own clients to understand and buy. In this video, I spoke to Josh Butten of boosst financial about the impact of packaging and productisation of complex services and
Not long ago I had a conversation with a client about something that happened in a leadership team meeting. A small (but important) act of bravery on their part, and something I think all leaders should be aware of. — Setting the scene As part of my clients’ monthly leadership
A common theme both when I ran agencies and when speaking to my current clients is when a contact enthusiastically says ‘I’ll happily recommend you’ or words to that effect. Weeks and months then pass by and no further introductions are made. Too much time has passed to bring it
In just five minutes, Patty McCord, the iconic former chief talent officer at Netflix, shares the key insights that led her to toss the handbook out the window. It’s inspiring and absolutely spot on. Well worth a watch. I particularly like the lesson about being “great companies to be from”.
