ETC Playbook


Dealing with a ‘Bad Apple’: Actions and Implications for Leaders

Following a conversation with a client who was concerned about the impact a particular team member was having, this article explores the actions and implications for leaders when dealing with a difficult or negative member of staff. In every organisation, leaders are faced with the challenge of managing a diverse

Kindful Leadership: 8 Paths to Nurturing a Compassionate Workplace

I’m noticing that leaders are realising the profound impact of incorporating kindness and compassion into their leadership styles, and Graham Alcott’s eight principles of kindful leadership offer a comprehensive guide for leaders seeking to infuse their organisations with compassion, empathy, and personal growth. These strategies offer leaders a roadmap from

An insight: unlocking leadership potential

In a recent conversation with a client, I asked: them “what’s your role in the leadership team?”. A fascinating leadership insight emerged, highlighting the importance of self-awareness and embracing individual strengths. As I asked them about their role within the leadership team, they hesitated and struggled to provide a clear answer. This

The disengagement divide – why your team aren’t helping to row the boat

“The space between our practiced values (what we are doing, thinking, and feeling) and our aspirational values (what we want to do, think, and feel) is the value gap or disengagement divide.” Brené Brown Many people don’t value their jobs because they are not being fulfilled either personally or professionally.

Why organisations don’t learn…

Our traditional obsessions—success, taking action, fitting in, and relying on experts—undermine continuous improvement. As we, the leaders, deal with tomorrow, our task is not to try to make perfect plans. Our task is to create organisations that are sufficiently flexible and versatile that they can take our imperfect plans and

Ideas for Having Great 1:1 Meetings: Fostering Productivity and Growth

One-on-one meetings between managers and employees are essential for building strong working relationships, fostering productivity, and supporting employee development. However, without a clear structure and purpose, these meetings can easily devolve into unproductive venting sessions or missed opportunities. I thought it would be useful to put together some ideas and

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