-
The number one reason you’re missing out on profit.
Service level agreements, scopes of work, contracts… three terms we hear a lot about in business. I was going to start out this article defining them – they’re frequently used interchangeably despite the fact they have different definitions. But on reflection, the definitions of these terms aren’t really what’s important here. (I will drop some…
-
Do the plan (a TikTok video)
@DigitallyBaffled nailing the plan mind circle. How about making a plan about how to execute the plan? Planning the plan plan. Enjoy! Andy.
-
The stories you currently tell yourself might not be the stories that help you grow.
What if instead of: “I can’t do that” It becomes: “How can I do this in a way that works for me?” The stories you currently tell yourself might not be the stories that help you grow. What are you currently stuck on and how can you change it to take the very next step? …
-
‘The office is now on teams’ – acceptance of hybrid working and the implication on those who manage by exception
‘I told her, the office is now on teams – and so she needs to be really present on there to manage her team well.’ The above came from one of my usual weekly coaching sessions with a client. Whilst at first it might not seem particularly revelatory, there’s actually quite a lot to unpack. …
-
The importance of psychological safety and how it links to performance accountability (diagram)
I’m frequently waxing lyrical about the importance of psychological safety in teams to encourage openness and trust, so I really resonated with this LinkedIn post from HR Leader David McLean. David’s post speaks to the extra steps leaders need to take to make themselves aware of different perceptions of psychological safety, but I particularly liked…
-
Completion & Iteration – how to get a hit of satisfaction time and again
The purpose of this article is to remind leaders of the importance of allowing your teams to experience that feeling of completion as frequently as possible. We all know that wonderful little buzz we get from ticking things off a list – that little tickle of joy we feel upon completion of a task. Psychologically for…
-
Failed employees are your fault.
If you’re a leader and someone fails in your organisation – it’s entirely your fault. Whilst an unpopular opinion (#sorrynotsorry) there’s no doubt in my mind that when a member of your team fails – whether a new starter or a long-standing employee, the fault lands squarely on your shoulders. Here’s why… Failed newbies Tired…
-
Not taking onboarding seriously? Some stats to change your mind…
When it comes to work and companies, people come and go, right? Sure, that’s true, but it’s also an issue. It has been a couple of months since I wrote an article centred around onboarding (if you’re interested, the last one was about how you can help new starters feel valued and contributory, quickly – worth a…
-
Workplace wellbeing has been lying to you
A very quick thought on workplace wellbeing. The below was shared on linkedIn by Lee Chambers, and makes a good point about not falling into the trap of creating a ‘wellbeing veneer’. The comments on Lee’s post are worth a skim too – if you have some time. — Workplace wellbeing has been lying to…
-
Five things clients can stop doing that will improve the relationships with their agencies
A wonderful, straight to the point post and piece of research from Gareth Turner (Weetabix Head of Marketing) on the five things clients can stop doing that will improve their relationship with agencies. I found this really interesting, especially after I had just finished writing my piece on ‘Stopping negative talk about clients‘. A view…
-
Stopping negative talk about clients
All people-based businesses exist to solve challenges for their clients. These challenges can be the source of great joy, they allow us to explore the evolving problems our clients have, they keep us curious and they ultimately enable us to use our skills to bring brilliant solutions to those we work for and with. Without…
-
The power of joy.
Recommended to me by Paul Levy (thank you Paul) this article from Arianna Huffington on joy is an uplifting and thought-provoking read. For leaders in people-based businesses, joy is an essential building block and a force multiplier that allows teams and companies to set ambitious goals and meet them without burning out. Well worth a…
-
There is no single culture.
“A company does not have on culture, it has as many cultures as it does teams.” A brilliantly insightful and true observation from career expert, Marcus Buckingham, and something I’ve been ruminating on for a week or so now, ever since listening to the Diary of a CEO Podcast, during which host Steven Bartlett interviews…
-
It might be simple, but it’s almost never ‘easy’.
“It’s so simple, I just don’t know why I can’t get it done.” The above is an outtake from a recent chat with one of my clients. He was frustrated that despite knowing what needed to be done, he wasn’t making the progress as quickly or as ‘easily’ as he thought he would. Great leaders…
-
Everything is a team game.
A fantastic article shared with me by Nick Farrar of ShapedBy. A really powerful reminder that everything is a team game – something we should all be aware of when we’re hiring. The best briefs are written by the best planners. The best ideas are written by the best copywriters and art directors. The best…
